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Do and Don't

Mattress Care Instructions

  • Turn the mattress every month for the first six months, and every months thereafter.
  • Do not bend or fold any mattress.
  • Do not wet or wash mattress under any circumstances.
  • Use a mattress protector.
  • Do not iron or expose mattress to excessive heat.
  • Remove polythene cover before using the mattress.
  • Do not store mattress vertically.
  • Use quality bed frames. To avoid structural mattress and voiding your warranty – Queen and King. Size sets must be used with rigid center support of leg.
  • Do not use handles to carry mattress – Handles are used only for positioning the mattress.
  • Do not jump on mattress.

The Limited Warranty covers the following during normal usage:

  • Beds/Mattress found defective due to workmanship/ construction material.
  • Mattress sag due to faulty spring alignment. (Please note, all mattresses will show body impressions as the upholstery settles and is avoidable. This is not a structural defect).
  • Coils or wires that are loose or broken.
  • Coils or wire that protrude or rip through fabric.

The Limited Warranty does not cover the following:

  • The mattress or foundation fabric covering materials.
  • Normal body impression of less than 1 & half on one side and up to 2” on both sides of a pillow top or ultra-plush/ Euro top model.
  • Comfort or firmness preference of the product.
  • Bent border wire due to mishandling.
  • Compensation for loss of use.
  • Bedding Height
  • If the mattress is found soiled.
  • Any kind of damage to the ticking fabric
  • Defects due to negligence, misuse, fire, iron mask, water stain, accidents, wear and tear due to years of usage.
  • If mattress is not used on recommended base/bed
  • Using the mattress commercially.
  • Change of consumer comfort preference.
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